Location
Royal Borough of Greenwich - Hybrid (2 office days per week)

Hours
Full Time - Permanent

Salary
£38,000 per annum

About the Role
The Complaints Resolution Officer is responsible for ensuring that actions promised to customers as part of Stage 1 complaint resolutions are followed up, delivered, and clearly recorded. This role supports the effective closure of complaints by verifying that agreed actions have been completed, keeping customers proactively informed about progress or any changes, and confirming outcomes with customers wherever possible.

Key responsibilities include:
- Complaints action tracking and follow-ups
- Customer communication and resolution check-ins
- Complaints resolution support

Experience
Proven experience in stakeholder engagement and management.
Understanding of complaints processes and procedures.
Knowledge of the Housing Ombudsman Code is desirable.

About you
Excellent customer service skills.
Strong verbal and written communication skills.
Ability to manage multiple tasks and maintain clear communication with customers and stakeholders.

Qualifications
No specific qualifications required, but relevant experience and knowledge of housing complaints procedures are advantageous.

Wandle Housing Association is committed to being an inclusive employer where everyone is welcome regardless of race, religion, gender, sexuality, ethnicity, or disability. Reasonable adjustments are available during the hiring process to support candidates in presenting their best selves.

Please note that Wandle is unable to sponsor Visas; candidates must have the right to work in the United Kingdom and be able to provide proof of this.