Location
Northwest/Northeast London (Remote). Travel to sites in Halifax, Leeds and South Wales for events and training will be necessary.

Hours
Full Time - 35 hours per week

Salary
£65,385 - £79,915 (depending on experience)

About the Role
At Lloyds Banking Group, we understand that a house is more than just bricks and mortar - it is a home. You will support customers during difficult circumstances, providing face-to-face support and claims management when needed most. Working collaboratively across claims teams and with suppliers, you will validate and determine the value of claims, arrange repairs, and manage customer expectations. Previous experience with home working is desirable. This role offers the opportunity to make a real difference in customers' lives while working in a supportive and inclusive environment.

Why Lloyds Banking Group?
Join us to enjoy a fulfilling career where you can be yourself. Benefit from great colleagues, transforming workspaces, hybrid working, and a wide variety of career opportunities.

Experience
- Minimum 2 years general insurance claims experience with detailed knowledge of insurance policies and claim handling philosophies.
- Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs.
- Awareness of Health and Safety requirements for site work.
- Experience identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions.
- Ability to manage a caseload of customer claims proactively, including during periods of high claims volume.

About you
- Excellent oral and written communication skills to support customers compassionately across various media (face-to-face, telephone, digital/virtual channels).
- High degree of personal organization including planning, time management, file management, and complaints management.
- Ability to work collaboratively and adapt to a remote working environment.

Qualifications
- Full and current driving licence.
- Insurance claims qualification (CII/CILA) or willingness to undertake this.
- Building/Structural qualifications are desirable but not essential for roles in the Complex team.