Location
London Borough of Tower Hamlets

Hours
Working on a forward rotating shift pattern across seven days of the week, including evenings and weekends.

Salary
£33,249 per annum

About the Role
Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for residents and visitors. Be the customer champion by delivering a consistent and customer-focused concierge service that achieves high levels of customer satisfaction. You will provide high-quality customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues. Act as an effective liaison between residents, estate management and property management teams/contractors. Coordinate the day-to-day running of the concierge desk and regularly patrol the buildings to ensure safety and uphold cleaning standards. Ensure all risks are promptly dealt with or reported appropriately. Assist the Estate Operations Manager in delivering outstanding estate services. Work with integrity to maintain the privacy and confidentiality of all residents, their guests and visitors. Adhere to Notting Hill Genesis's Placemaking principles covering estate management, community, people and brand to deliver consistent service to all residents regardless of tenure. Follow and keep up to date with all relevant organisational and statutory policies and procedures including health and safety and financial regulations.

Experience
Effective IT skills including MS Office or similar programs to manage databases, reports and spreadsheets. Experience in delivering excellent customer service in a fast-paced environment is desirable.

About you
Excellent communication skills, both verbal and written, with a professional telephone manner and ability to handle email correspondence professionally. A professional attitude to service provision. Ability to work on your own initiative and multitask effectively. Commitment to maintaining confidentiality and working with integrity. This role is subject to a basic criminal record check (DBS).

Qualifications
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.