Location
136-142 Lower Clapton Road, London, E5 0QD

Hours
Full Time - 36 hours per week, hybrid role requiring a minimum of 2 days per week in the office

Salary
£42,912 - £44,235 (Grade SO2, SCP Range)

About the Role
Hackney Borough Council is seeking a highly organised and motivated Consultation Officer to join our Parking Operations team on a 10-month fixed term contract or secondment opportunity. Hackney is a dynamic and progressive borough in the heart of London, known for its diverse communities and commitment to equity, inclusion, and innovation.

In this role, you will be responsible for ensuring all consultation documents are designed and printed within agreed timescales, continually improving service performance to meet the needs of our residents and businesses. You will collect, handle, and analyse large volumes of information, presenting findings clearly to both professional and lay audiences.

You will act as a key point of contact for queries from our diverse community, responding clearly via email and telephone, and building strong relationships with other Council departments. The role requires the ability to investigate complex queries and provide fair outcomes across multiple communication channels.

Hackney Parking Services are recognised as one of the UK’s leading local authorities in parking management and enforcement, and this role offers the opportunity to contribute to this high standard of service delivery.

Hackney Council is committed to creating an inclusive workplace where staff are proud, ambitious, pioneering, open, proactive, and inclusive. Join us to help make Hackney a place where everyone can feel valued and involved.

Experience
- Proven experience in delivering excellent customer service with a genuine desire to help residents and businesses
- Experience collecting, handling, and analysing large amounts of information, including numerical data
- Experience managing and prioritising competing demands and meeting strict deadlines
- Experience writing high-quality reports for a range of audiences, including Councillors and senior managers
- Good understanding of a variety of IT packages and experience using Google GSuite
- Ability to interpret consultation feedback and deal effectively with contentious issues

About you
- Highly organised with excellent communication and organisational skills
- Flexible and able to plan and prioritise workloads efficiently in a pressurised environment
- Able to maintain high levels of service standards at all times
- Strong problem-solving skills and ability to investigate complex queries fairly
- Comfortable working as part of a team and building close working relationships across departments
- Committed to Hackney Council’s values of equity, inclusion, and anti-racism

Qualifications
- No specific qualifications required; however, competency-based questions during the application process will assess your skills, knowledge, and experience relevant to the role