Location
North West London

Hours
Night-time operations

Salary
Negotiable

About the Role
As Contract Cleaning Manager, you will oversee all train presentation and cleaning activities within depot environments, ensuring rolling stock is cleaned, prepared, and presented to the required contractual, safety, and quality standards for service. You will lead the safe, compliant, and efficient delivery of all contracted services across a major rail contract operating throughout Central London during night-time operations. Your role includes supporting continuous improvement processes to add value to the business, our client, and the Operations Director through innovative operational solutions and effective contract management.

You will be responsible for controlling staffing levels and operational costs, ensuring the contract is delivered within budget while maintaining service excellence and contractual compliance. Ensuring adequate labour, equipment, materials, and consumables are available to meet contractual standards and operational requirements is essential, as is maintaining all assets to be secure and fit for purpose.

You will ensure all planned, reactive, and project-based works are delivered safely, on time, and to the required specification within a live rail environment. Effective resource management, including work schedules, shift patterns, and labour deployment, will be critical to meet operational demands and contractual KPIs.

Managing and reducing employee absenteeism through robust people management processes, and ensuring holiday and leave periods are effectively managed to minimise service disruption, will be part of your remit. You will implement and maintain high standards of operational performance, ensuring all work complies with client requirements, company procedures, rail industry standards, and agreed safe systems of work.

Working collaboratively with operational and support teams, you will drive continuous improvement, identify efficiencies, and ensure KPI and SLA targets are consistently achieved and exceeded. You will deliver strategies to improve employee engagement, reduce labour turnover, and enhance team performance through development programmes, coaching, performance management, and succession planning.

Regular communication with frontline teams through briefings, toolbox talks, and operational updates will ensure a consistent flow of information and promote a positive safety culture. You will direct and support all operational personnel, ensuring they are appropriately trained, competent, and fully aware of their responsibilities within a safety-critical rail environment.

Establishing and maintaining effective working relationships with client stakeholders is key, acting as the primary operational escalation point during night shifts. You will ensure all personnel, subcontractors, and suppliers operate in accordance with current legislation, rail industry standards, company policies, and client procedures, with particular emphasis on health, safety, and compliance.

Investigating incidents, accidents, near misses, and service failures, you will implement corrective actions and share lessons learned to prevent reoccurrence.

About The Company
OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering. Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025, valuing and motivating our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: Access to exclusive discounts, rewards, and wellbeing resources.
- Professional Growth: Empowering colleagues with further development and qualifications.
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App (Contract Specific).

Experience
- Previous experience managing operations within Rail, Transport, Facilities Management, Aviation, or other safety-critical environments.
- Experience working within a rail depot, rolling stock, or transport environment is highly desirable.
- Understanding of rail industry compliance requirements, contractor management, and safety-critical working practices.
- Confidence in developing and maintaining effective working relationships with Trade Union representatives, fostering a collaborative approach to employee relations, operational change, and continuous improvement initiatives.

About You
You are a proactive and confident leader with strong people management skills, able to manage resources effectively and drive continuous improvement. You have a commitment to safety and compliance within a safety-critical rail environment and are capable of fostering a positive safety culture. You communicate clearly and regularly with teams and stakeholders and are focused on delivering service excellence and operational efficiency.

Qualifications
- IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification (desirable).
- Knowledge of Sentinel Scheme Rules and rail industry safety standards (desirable).
- Sentinel Card and/or Personal Track Safety (PTS) certification, or willingness to obtain (desirable).