Location
Westway Information Centre, Kensington & Chelsea Citizens Advice

Hours
Hybrid working pattern, typically 2-3 days per week based in the Borough

Salary
£53,076 per annum

About the Role
Strengthen how we manage our contracts, build lasting supplier partnerships and deliver value for our residents. As the Contract Management and Supplier Relationship Management (SRM) Officer, you will lead the development and embedding of best practices in contract management across the Council. Working within the Strategic Procurement Service, your expertise will help optimise contract performance, improve supplier relationships, and achieve long-term value for money.

This new and exciting role involves acting as the Council’s Practice Lead, driving continuous improvement of contract management standards across all departments. You will embed the Council’s Contract Management Framework (CMF), support contract owners to deliver high-quality outcomes, and promote a consistent, professional approach to supplier management.

You will provide expert advice on contract delivery, KPIs, and governance, enabling teams to monitor performance and manage supplier risk effectively. A key responsibility is developing colleagues by training and supporting contract managers across RBKC, fostering a strong community that shares learning and good practice.

Additionally, you will support the Council’s medium-term financial strategy by identifying opportunities for efficiency, increased income, and smarter contract outcomes. Your role includes contributing to corporate reporting, leading market and supplier risk assessments, and advising on complex commercial or negotiation matters.

This strategic position also involves shaping new policies and guidance, supporting compliance with upcoming Public Procurement Regulations (2025), and addressing cross-cutting issues such as Social Value, carbon reduction, modern slavery, and innovation. You will support work linked to the Grenfell Inquiry recommendations to ensure contract management reflects the Council’s commitment to accountability and excellence.

Working in this role means making a tangible impact on how the Council manages contracts that deliver essential services to residents, while being part of a dedicated team focused on smarter, more sustainable outcomes.

Experience
Proven experience in contract and supplier management, ideally within public or private sectors. Demonstrated ability to advise senior officers and translate policy into practical application. Experience in analysing complex contractual and commercial arrangements, applying sound judgement, and negotiating effectively to secure positive outcomes. Experience providing training or guidance to colleagues is advantageous.

About you
A proactive, commercially minded professional with strong communication and relationship-building skills. Able to work collaboratively across diverse teams, supporting contract owners, commissioners, and suppliers. Excellent organisational and project management skills to manage multiple priorities. Committed to continuous professional development in contract and supplier relationship management. Embodies the values of Putting Communities First, Respect, Integrity, and Working Together, leading by example in all activities.

Qualifications
Relevant professional qualifications or equivalent experience in contract management or procurement are desirable. Commitment to ongoing learning and keeping up to date with best practices and evolving regulations is essential.