Location
London Borough of Southwark, with travel to offices and contractor locations including Westminster, Basildon, Houghton Regis and other regional offices.

Hours
Full Time, hours not specified

Salary
£60,275 per annum

About the Role
Are you a confident, proactive contract manager who thrives in a fast-paced environment and is passionate about delivering excellent property services? Join our Repairs Team and play a key role in delivering high-quality void works, helping us get homes ready for customers quickly, safely and to the right standard.

As a Contract Manager, you’ll take the lead on managing the performance of our void contractors, supporting strategic contract administration, and driving continuous service improvements. You’ll work closely with operational teams and stakeholders to ensure quality, value for money, and a great customer experience.

Key responsibilities include:
- Managing contractor performance to ensure void works are delivered on time, within budget and to a high standard
- Monitoring work in progress, resolving issues and ensuring completion targets are met
- Supporting operational teams and holding contractors accountable for quality and performance
- Leading review meetings and identifying opportunities for service improvement
- Acting as a point of escalation for complaints and performance issues
- Using data and insight to support proactive service delivery and decision-making
- Building strong relationships with internal teams, contractors and stakeholders
- Supporting risk management, audits and compliance activities

Our values, Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together, are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

You’ll be part of a team committed to making a real difference. We work simply, safely and smartly, always putting our residents first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Benefits include:
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more

Experience
Proven contract management experience including managing contractor performance, KPIs and resolving escalations.

About you
Strong communication and stakeholder skills with the ability to build relationships and challenge constructively when needed.
Commercial awareness with confidence managing budgets, forecasts and ensuring value for money.
Initiative and problem-solving ability to make sound decisions and drive improvements.
Organisational and prioritisation skills to manage competing priorities in a fast-paced environment.
Customer-focused and collaborative approach, committed to delivering great outcomes and promoting a “one team” culture.
Relevant property knowledge including understanding of property maintenance, compliance and Health & Safety.

Qualifications
A full UK driving licence and access to a vehicle is desirable.
Right to work in the UK is required; visa sponsorship is not available.