Location
Aldgate/Liverpool St, London

Hours
Full Time - 40 hours per week, Monday to Friday

Salary
Up to £37,000 per annum

Benefits
28 Days holiday including bank holidays
Plus your birthday off
Free meals on shift
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Baxterstorey is looking for a Client Services Assistant Manager - Maternity Cover with excellent customer service skills and an eye for detail for our team based in Central London – City. Providing an efficient 5* service at all times, as the Client Services Assistant Manager, you will play a crucial role in supervising the day-to-day operations ensuring exceptional service and a high level of customer satisfaction. You will work closely with the Client Services Manager to support all aspects of reception and meeting room/hospitality bookings. Candidates must enjoy creating memorable guest experiences and will preferably have experience of working as a supervisor or team leader in customer services, within a high-end corporate or hotel environment.

Experience
Previous experience working within a customer-facing role is essential, ideally as a team leader or supervisor, and preferably in a corporate or high-end hotel or contract reception setting.

About you
Outgoing personality; a people person; organised; strong eye for detail and customer-focused.
Great work ethic and an even greater smile.
Good listening & verbal communication skills.
Passion for delivering outstanding customer service.
Works according to the BaxterStorey core values.
You draw satisfaction from working within a collaborative and inclusive team environment.
Ability to manage a team effectively.
Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Ability to create effective systems and protocols.
Ability to train and foster the team's development.

Qualifications
Previous experience in a similar role, especially in a customer service setting, is often a plus.