Job Description Baxterstorey is looking for a Corporate Reservations Assistant/Reception with excellent customer service skills with an eye for detail for our team based in the City. Providing an efficient and 5* service all times whilst maintaining immaculate self-presentation. As the Corporate Reservations Assistant/Reception, you will play a crucial role in supporting the day-to-day operations of client services, ensuring exceptional service, and maintaining a high level of customer satisfaction. You will work closely with the Client Services Manager and Assistant Manager to support and execute all aspects of reception and meeting room/hospitality bookings. Candidates must enjoy creating memorable guest experiences and will preferably have experience of working in customer services, within a high end corporate or hotel environment. OUR GOAL: To delight our customers and create moments that surprise them and exceed their expectations by providing tailored and memorable service. Previous experience working within a customer facing role is essential, preferably in a corporate or high-end hotel or contract reception setting. Strong communication skills both written and verbal are essential and the perfect candidate must be able to work well within a team as well as being comfortable to work alone. A good knowledge of Microsoft Office products is also essential. Company Description Title: Corporate Reservations Assistant/Reception Location: Aldgate/Liverpool St Salary: £33,000 per annum Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 week’s enhanced maternity leave Secondary career leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our HAPI app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. Qualifications Friendly, outgoing personality; a people person. Great work ethic and an even greater smile. Good listening & verbal communication skills Passion for delivering outstanding customer service Works according to the BaxterStorey core values You draw satisfaction from working within a collaborative and inclusive team environment Ability to adapt to challenges and opportunities with a solution-oriented perspective Previous experience in a similar role, especially in a customer service setting, is often a plus Additional Information BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.