Location
London Heathrow | Hybrid Working Available

Hours
Full Time

Salary
Competitive salary offered

About the Role
Join Nippon Express, one of the world's leading logistics and supply chain organisations operating across more than 50 countries with over 75,000 employees globally. We are seeking an experienced and motivated Credit Controller to join our Finance team based at London Heathrow. This is an excellent opportunity for a proactive finance professional who enjoys building relationships, resolving queries and driving positive cash collection performance within a fast-paced international business.

As a Credit Controller, you will take ownership of a portfolio of customer accounts across the UK and Ireland, ensuring outstanding debt is collected efficiently while maintaining excellent customer relationships. You will work closely with operational teams and customers, playing a key role in supporting the financial health of the business through effective debt management and query resolution.

Key Responsibilities
- Manage and maintain an Accounts Receivable ledger across the UK and Ireland
- Monitor outstanding debt and proactively collect payments in line with agreed terms
- Follow the company dunning process including statements, copy invoices, telephone collections and email follow-ups
- Escalate overdue accounts and areas of concern when required
- Post and allocate daily cash receipts accurately
- Process customer payments received via telephone
- Complete new customer account applications including credit and background checks
- Ensure compliance with company Delegation of Authority procedures
- Work closely with operational teams to resolve customer and billing queries
- Support continuous improvement initiatives within the Finance function
- Provide excellent customer service while maintaining strong credit control disciplines

Experience
- Previous Credit Control or Accounts Receivable experience
- Experience working within a fast-paced finance environment
- Strong numerical and analytical skills
- Advanced Microsoft Excel and Microsoft Office skills
- Ability to investigate and resolve complex account queries
- Excellent customer service and relationship management abilities

About you
- Driven, proactive and results-focused
- Highly organised with excellent attention to detail
- A confident communicator, both verbally and in writing
- Able to build strong relationships with customers and colleagues
- Comfortable working independently and managing priorities effectively
- Commercially aware and able to see the bigger picture
- Professional, positive and a collaborative team player

Qualifications
No specific qualifications required beyond relevant experience and skills.