Location
Docklands Campus

Hours
Full Time

Salary
£53,040 to £60,752 per annum inclusive of London Weighting

Contract Length
Fixed Term - 24 months

About the Role
The CRM Recruit Product Manager will play a key role in shaping and continuously improving UEL’s student recruitment and admissions experience through Ellucian CRM Recruit. Initially embedded within the Student Record System (SRS) Transformation Programme, you will support the successful implementation of CRM Recruit before transitioning into a business-as-usual product management role, driving ongoing enhancements, user adoption and operational excellence across the student recruitment journey.

Key responsibilities include:
- Own the day-to-day management, configuration and continuous improvement of Ellucian CRM Recruit.
- Gather, prioritise and refine business requirements into well-defined, sprint-ready user stories and manage the product backlog.
- Configure and administer CRM Recruit, implementing enhancements to improve usability, efficiency and the applicant experience.
- Support the successful delivery of the SRS Transformation Programme through configuration, testing, data validation, go-live and hypercare activities.
- Collaborate with Admissions, External Relations, IT Services and other stakeholders to identify opportunities for continuous improvement.
- Monitor product performance, data quality and user adoption, using insights to drive improvements across the recruitment and admissions journey.
- Champion best practice, user engagement and training, ensuring colleagues maximise the value of CRM Recruit.

About the School / Service
The Commercial and Programme Delivery Directorate, led by the Chief Commercial Officer, sits at the heart of UEL’s strategic ambitions, bringing together expertise across commercial strategy, procurement, programme delivery, strategic transformation and business development to drive the University’s major initiatives and long-term growth agenda. Combining strong governance, oversight, and delivery capability with deep commercial expertise, the Directorate enables the successful delivery of UEL’s most significant and complex initiatives while also helping the University identify and realise new opportunities through strategic partnerships, innovative operating models, and diversified income streams. The Directorate sits at the intersection of operational excellence and strategic growth, ensuring that UEL delivers on its commitments and pursues sustainable opportunities that strengthen its long-term financial resilience, market position and reputation while remaining true to its academic mission and civic purpose.

About the University
Founded in 1898, the University of East London (UEL) is proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. We are an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

Experience
Proven experience as a Product Manager or CRM specialist with a passion for delivering exceptional digital experiences. Experience working with enterprise SaaS platforms and managing product backlogs in agile environments is essential.

About you
You are collaborative, analytical and user-focused, with strong stakeholder management and communication skills. You enjoy translating business needs into practical product improvements and thrive in fast-paced transformation environments. You are motivated by driving continuous improvement and delivering lasting value for both colleagues and students.

Qualifications
Relevant qualifications or equivalent experience in product management, CRM systems, or related fields are desirable but not mandatory. A commitment to professional development and a proactive approach to learning are essential.