Location
Docklands Campus, London

Hours
Full Time

Salary
£47,403 to £52,640 per annum inclusive of London Weighting

Contract Length
Fixed Term - 12 months

About the Role
As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL’s new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy.
You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

About the University
University of East London (UEL) was founded in 1898 and is proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
We are an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service
UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio.

Experience
Proven experience as a Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. Experience with Student Records Systems, CRM systems, Microsoft Office, SharePoint, and digital content creation tools is required.

About you
Confident in identifying training needs and translating complex systems and processes into clear learning materials. Excellent communication and stakeholder management skills. Organised, proactive, able to work independently and collaboratively. Strong ability to manage competing priorities.

Qualifications
A degree, higher or professional qualification is essential, along with training and/or teaching experience in IT or digital skills.