Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the overall store shopping experience. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on company and individual performance
- Free food and hot drinks provided in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equity and support for carers and families

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching a team to do the same. Experience managing employee relations issues including disciplinaries, performance and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement. Operational leadership experience, including taking responsibility for store operations in the absence of more senior managers.

About you
Motivated and confident leader who can manage and inspire a large team. Strong customer service focus with the ability to coach and develop colleagues. Comfortable leading operations independently when required. Passionate about delivering a seamless and safe shopping experience for customers and colleagues.

Qualifications
Relevant experience in retail management preferred. A commitment to personal development and continuous improvement. No specific formal qualifications required but a positive attitude and leadership capability are essential.