Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the overall store shopping experience. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. Our management teams are the driving force behind the business, empowering teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you’ll be a hands-on, sleeves-rolled-up changemaker, making work more rewarding for colleagues and shopping a next-level experience for customers. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on company and personal performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme to build investment at discounted rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to help fulfil your potential
- Cycle to Work scheme to hire bikes and cycling equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, support for carers and families, and development opportunities including mentorship, training, and career progression pathways

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching colleagues to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and keeping operations running smoothly. Operational leadership skills with responsibility for store operations in the absence of more senior managers. Experience managing employee relations issues, including disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement.

About you
Passionate about customer service and operational excellence. Strong leadership skills with the ability to engage and coach a large team. Comfortable leading operations independently when required. Motivated to deliver results and improve the shopping experience for customers and colleagues alike.

Qualifications
No specific qualifications required; however, relevant experience in retail management and operational leadership is essential. A positive attitude, resilience, and a commitment to continuous improvement are highly valued.