Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
London Square is seeking an experienced Customer Care Operative to join our award-winning Customer Care team. You will play a key role in delivering exceptional customer service, ensuring clear and concise communication from legal completion through the 24-month Defects Liability Period and beyond. This project-based role requires travel to various sites, with a vehicle provided. Responsibilities include attending customer properties to rectify defects in line with company standards, aiming for first-time fixes, reporting on works carried out, tracing and accessing defects as needed, and assisting Customer Care Managers with defect resolution meetings. You will be integral to maintaining strong, lasting relationships with our customers and upholding London Square's commitment to outstanding service and quality developments.

About London Square
At London Square, our success is driven by people, place, and purpose. As a fast-growing developer focused on London, we aim to create dynamic, diverse, and vibrant places that reflect the capital at its best. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager, committed to world-class developments anchored in high-quality design, sustainability, and exceptional customer service.

Benefits
We value work-life balance and wellbeing, offering a competitive compensation package including car allowance and discretionary bonus, private medical insurance, group pension scheme, life insurance, 25 days holiday plus bank holidays with holiday trading and long service days. Additional benefits include mobile phone allowance, Bupa Employee Assistance, virtual GP service, salary sacrifice scheme for electric vehicles, cycle to work, gym membership corporate discounts, health cash plan, Perkpal shopping discounts, tech scheme, payroll giving, free onsite gym, and free breakfast and lunch at head office.

Experience
Experience working as a Customer Care Operative or Multi-trade operative for a developer in a similar role is ideal. Experience using Clixifix and understanding NHBC & NHQB standards is beneficial. Holding a CSCS card and relevant NVQs is advantageous.

About you
You must have empathy and the ability to remain calm in challenging situations. Strong organisational skills and the ability to prioritise tasks effectively are essential. Clear and concise communication skills are required, along with the ability to recognise when escalation is necessary. A full driving license is mandatory as a van will be supplied.

Qualifications
Relevant NVQs and a CSCS card are beneficial but not mandatory.