Location
London

Hours
Full Time - 37.5 hours per week

Salary
£32,000 per annum

About the Role
As a Customer Experience Duty Manager at Enable Leisure and Culture, you will play a key role in delivering exceptional customer service and ensuring smooth daily operations. You will lead and support the team to create a welcoming and safe environment for all visitors, managing customer enquiries, resolving issues promptly, and maintaining high standards across the facility. This role requires strong leadership, excellent communication skills, and a passion for enhancing the customer experience in a dynamic leisure and cultural setting.

Experience
Proven experience in a customer service or management role, preferably within leisure, culture, or hospitality sectors. Experience in leading teams and managing day-to-day operations is essential.

About you
Customer-focused with excellent interpersonal and communication skills. Able to remain calm under pressure and resolve conflicts effectively. Motivated, proactive, and able to work independently as well as part of a team.

Qualifications
Relevant qualifications in customer service, management, or leisure management are desirable but not essential. A willingness to undertake further training and development is expected.