Location
London, UK

Hours
Full Time

Salary
£31,000 - £33,000 per annum

About the Role
You’ll be part of the Customer Experience team at SeedLegals, acting as the first point of contact for our customers and supporting them through their journey on the SeedLegals platform. Your responsibilities will include onboarding startup founders, assisting with the setup of legal documents, and providing a broad range of legal, financial, and technical guidance. Key tasks include assisting users via live chat (HubSpot), answering queries about the platform and commercial guidance, completing product reviews to ensure legal compliance, and providing bespoke support through emails and video calls. You will collaborate closely with product owners, developers, founders, investors, and lawyers to enhance the customer experience, develop the platform, and contribute to improving the startup ecosystem. This role offers the opportunity to work with one of the leading legaltech companies supporting startups across the UK, France, and Ireland.

Experience
- Genuine passion for entrepreneurship and innovation
- Motivated to work in a fast-paced, scaling company environment

About you
- Proactive approach with a focus on anticipating issues and delivering effective solutions
- Phenomenal communication skills with strong attention to detail
- Outstanding organisational skills with the ability to multitask and meet deadlines
- Interest in startup industries, investment landscape, company governance, tax relief schemes, and equity management is beneficial
- Right to work in the UK (this role is not eligible for visa sponsorship)

Qualifications
- Degree in Law, Finance, STEM or related field preferred but not mandatory
- Enthusiasm to learn and grow within the legaltech and startup ecosystem