Location
London

Hours
Evening and weekend availability is essential for this role.

Salary
£12.85-£13.10 per hour

About the Role
As part of the Customer Experience team at ATG Entertainment, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers, and Supervisors on shift. You will work closely alongside Security and Box Office Staff at venue entrances, with some overlapping tasks to ensure the best possible customer experience.

This varied role involves working across all Front of House areas including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and merchandise stands, selling ice cream and programmes in the auditorium, and showing customers to their seats.

Key responsibilities include greeting and engaging audience members to make them feel genuinely welcomed and valued, answering queries with timely and useful information, maintaining up-to-date knowledge of the venue and shows, and proactively suggesting and selling products such as food, beverages, merchandise, programmes, and packages.

You will be expected to know and work towards sales targets, handle cash and stock accurately and safely, identify and act on risks to customer or staff health, safety, or security, and comply with company Risk Management policies. Working collaboratively as a team member, you will take initiative to identify and complete necessary tasks to support smooth operations.

Please note, this role may involve working with children or vulnerable people.

Experience
No specific experience required. Transferable skills from other industries or backgrounds are welcomed. All relevant training will be provided.

About you
- Understand the impact of the role on customer experience and its importance to the company.
- Demonstrate a strong work ethic and care about quality.
- Be observant and customer-focused.
- Relate well to others and communicate effectively.
- Be proactive, decisive, and able to get things done.
- Think creatively and have ambition and drive.
- Possess a flair for sales.

Qualifications
No formal qualifications are required for this position, only a positive attitude and willingness to learn.