Location
London

Hours
Evening and weekend availability is essential for this role.

Salary
£13.10 - £12.85 per hour

About the Role
As part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers, and Supervisors on shift. You will work alongside Security and Box Office Staff at the entrance to the venues, with some overlapping tasks, collaborating to ensure the best possible customer experience.

This varied role involves working across all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats.

Please note, your role may involve working with children or vulnerable people.

Key Responsibilities
- Greet and engage with audience members, ensuring they feel genuinely welcomed and valued.
- Answer audience queries, providing timely and useful information.
- Maintain up-to-date knowledge of the venue, current and upcoming shows, products, and services to recommend additional purchases.
- Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes, or packages with an engaging sales approach.
- Understand and work to exceed sales targets.
- Ensure accurate and safe handling of cash and stock in line with company procedures.
- Identify risks to customer or staff health, safety, or security and take appropriate actions to maintain safety, complying with company Risk Management policies.
- Work collaboratively as a team member to complete all required tasks.
- Proactively identify and complete tasks as needed.

Experience
If you have most of the essential criteria, we encourage you to apply. Transferable skills from other industries or backgrounds are welcomed. All relevant training will be provided.

About you
- Understand the impact of the role on the customer experience and its importance to the company.
- Demonstrate a great work ethic and care about quality.
- Be observant and focused on the customer.
- Relate well to others and communicate effectively.
- Be proactive, decisive, and able to get things done.
- Think creatively.
- Have ambition and drive.
- Possess a flair for sales.

Qualifications
No specific qualifications are required for this position.