Location
Isleworth HQ

Hours
Monday – Friday, 37.5 hours per week

Salary
£27,805 per year + Bonus

About the Role
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products, and workplace essentials to organisations nationwide.

As a Customer Service Executive, you will assist in achieving branch sales, profit, and customer service targets. Your responsibilities will include making daily calls to generate repeat orders, capturing all orders, and maximising sales and margin through range extensions and own brand products. You will grow and develop new and lapsed accounts within your portfolio, working collaboratively with other sales staff to achieve maximum potential.

You will study reports, complete gap analysis on customer accounts, and review customer trends to identify opportunities to increase sales and margin, such as product switches to own brand and special offers.

In customer service, you will accurately set up customers and orders on the system, complete call logs and reports, and promptly handle all customer issues, queries, and requests for product and service information with efficiency and courtesy. Managing out of stock items by liaising with purchasing and advising customers accordingly will also be part of your role.

Maintaining effective communication and good working relationships with internal and external teams—particularly operations, sales, stock control, and credit control—is essential to ensure maximum customer service levels are achieved.

If you are ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

Benefits
28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option to buy up to 5 extra days per year
Company sick pay
Bunzl Save as you Earn Sharesave Scheme
Enhanced Maternity and Paternity pay
Comprehensive Learning and Development
Bunzl Personal Pension Plan
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Sick pay
Work from home option

Experience
Previous experience in customer service or sales is advantageous but not essential. A proactive approach to managing accounts and customer relationships is important.

About you
You are customer-focused, organised, and able to work effectively within a team. Strong communication skills and the ability to manage multiple priorities are essential. You take pride in delivering excellent service and achieving results.

You should be comfortable using IT systems to manage orders and customer data accurately.

Qualifications
No specific qualifications are required, but a good standard of education and proficiency in IT applications are beneficial.