Location
Upper High St, Epsom

Hours
Full Time - 40 hours per week, Monday to Friday, 8am to 5pm. Contracted hours to be worked within Customer Service Centre opening times. This is a hybrid role requiring attendance at the base office 3 days a week (daily during induction up to 3 months).

Salary
£35,133 per annum

About the Role
We are seeking a customer-focused individual with strong communication skills and a genuine passion for delivering excellent service. You will be organised, able to manage a varied workload in a fast-paced environment, and experienced in using IT systems. Your proactive approach and initiative will help solve problems, support vulnerable residents, and contribute to continuous improvement. A team-focused attitude, resilience, and a passion for putting customers first are essential.

As the first point of contact for our customers, you will deliver a professional, responsive, and high-quality service across phone, email, and digital channels. Working collaboratively within a team, you will manage a wide range of enquiries including repairs, ensuring timely resolutions while maintaining accurate records. You will play a key role in delivering a positive customer experience, supporting service improvements, and working closely with colleagues and partners to meet customer needs.

Why Join Us
When you join Town and Country Housing, you become part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered.

What We Offer
Annual Salary £35,133
Contributory pension scheme with up to 10% matched contributions
Life assurance of 4x annual salary (Terms and Conditions apply)
30 days annual leave plus bank holidays
Two volunteer days per year
24/7 digital GP service and counselling helpline (including face-to-face sessions)
Free annual eye test voucher and contribution towards glasses
Enhanced maternity, paternity, and shared parental leave provision
Flexible benefits scheme including family friendly benefits and access to a discount portal
Annual flu vaccinations

Experience
Experience using IT systems, including Microsoft Office.
Proven ability to manage a varied workload in a fast-paced environment.

About You
Strong written and verbal communication skills.
A passion for providing excellent customer service.
Confidence to handle challenging situations with resilience and professionalism.
Organised, proactive, and able to use initiative.
Team-focused with a commitment to continuous improvement.

Qualifications
No specific qualifications required; however, a positive attitude and dedication to delivering excellent service are essential.