Location
London, UK - Headquarters located in the heart of East London with a modern working environment including spacious communal areas, bike shed, showers, and a rooftop terrace.

Hours
Full Time (hours not specified)

Salary
Competitive salary (details not specified)

About the Role
The Customer Success Analyst will be responsible for ensuring our global client base receives an exemplary standard of customer support across multiple channels including email, phone, and live chat. You will help customers with their trading and administrative issues to full resolution in a proactive manner, ensuring a positive customer experience. Staying informed about financial market news and upcoming events will enable you to provide anticipatory and informative service that exceeds expectations. You will maintain accurate records of all client interactions in the CRM and associated systems throughout the day, adhering to departmental standards. Acting in compliance with all relevant regulatory requirements is essential. Join a company that values transparency, trust, and putting traders first by cutting unnecessary complexity and leveraging technology to help customers trade more effectively.

About Trade Nation
Trade Nation is a global CFD and spread betting broker founded in 2014. With headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions, our platform supports 14 languages and serves traders worldwide. We are driven by our people and committed to helping customers make better trading decisions through clear market insights, transparent pricing, and a fairer approach to trading.

Your Team
Based in our London headquarters, you will work in a collaborative environment surrounded by great local amenities and a supportive team culture focused on creativity, curiosity, ownership, and continuous learning.

Experience
Previous experience working in the financial services sector is required. Knowledge of or demonstrated interest in the CFD, FX, or online trading space is essential. Previous experience working for a CFD broker or similar financial services company is desirable.

About you
You are proactive, customer-focused, and able to communicate clearly across multiple channels. You stay informed about financial markets and upcoming events to provide exceptional service. You thrive in a team environment that values creativity, ownership, and continuous learning.

Qualifications
Specific qualifications are not detailed, but relevant experience in financial services and trading environments is expected. A commitment to regulatory compliance and high standards of customer service is essential.