Location
Hayes. Working across Lloyds and Halifax branches within a reasonable distance.

Hours
35 hours a week, including Saturdays. Full-time working pattern.

Salary
£28,719 increasing to £29,469 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, with the opportunity to earn up to £34,469 at the highest skill level.

About the Role
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You will learn, grow, and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses, and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely via social media, web-chat, and remote advice video calls.

Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, handling more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, Financial Planning, and leadership roles.

About Us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, excited to push boundaries and make change happen. Together, we can grow with purpose.

Experience
No previous financial services experience required. We value honesty, genuineness, and a passion for helping people with their finances.

About You
- A people person who can quickly build relationships and provide customers with a fantastic experience.
- Passionate about putting yourself in the customers' shoes, showing empathy, acting with care and integrity.
- Committed to delivering on promises and going above and beyond for customers.
- A genuine team player who collaborates closely with colleagues to meet customers' needs.
- If working in a hybrid location, you will need to meet homeworking criteria such as having a quiet, private room and a stable internet connection.

Qualifications
No formal qualifications are required for this role, only a positive attitude and willingness to learn.

Additional Information
We are an inclusive employer committed to diversity and welcome applications from under-represented groups. We are disability confident and will make reasonable adjustments to recruitment processes upon request.

Benefits
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefits with BUPA
- Share schemes
- Lifestyle benefits such as discounted shopping
- 22 days' holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Annual salary reviews on 1 April