Location
Croydon

Hours
Full Time - hours to be discussed at interview

Salary
Competitive salary and benefits package including company vehicle or allowance, pension scheme, and generous holiday entitlement

About the Role
We are seeking a proactive and experienced Damp and Mould Supervisor to oversee the delivery of damp, mould, and disrepair-related works across our housing stock in Croydon. This role involves taking ownership of cases within a designated area, ensuring works are delivered efficiently and to a high standard. You will supervise operatives and subcontractors, driving productivity, quality, and compliance across all remedial works. Responsibilities include managing damp and mould investigations, remedial programmes, and associated repair works from diagnosis through to completion. You will carry out post-inspections, quality audits, and validation checks to ensure works meet required standards while monitoring and enforcing health and safety compliance across all sites and activities. The role also requires managing customer concerns and complaints professionally and sensitively, liaising with residents, surveyors, planners, contractors, and internal stakeholders to deliver an excellent customer experience. Additionally, you will monitor performance, manage workloads, support continuous service improvement initiatives, and maintain accurate records in line with company policies and regulatory requirements.

Experience
- Proven experience supervising repairs, maintenance, damp and mould works, or disrepair projects within social housing or a similar environment
- Strong background in property maintenance, repairs, building pathology, or a relevant trade with a good understanding of damp and mould remediation

About you
- Ability to manage workloads independently and prioritise multiple cases effectively
- Excellent communication, organisation, customer service, and problem-solving skills
- Knowledge of damp, condensation, ventilation, and associated property defects
- Commitment to delivering safe, high-quality homes and excellent customer outcomes

Qualifications
- SSSTS (Site Supervisor Safety Training Scheme) - essential
- NVQ Level 2 in a relevant trade or construction discipline - desirable
- Full UK driving licence