Location
Hybrid – a minimum of one day in our Aldgate, London office each week.

Hours
37.5 hours per week

Salary
£32,000 per annum

Contract
1 x fixed term until September 2026, full-time and 1 x fixed term until March 2026, full-time

Annual Leave
33 days (plus eight bank holidays)

Benefits
• Enhanced maternity, paternity and adoption leave, and shared parental pay
• Family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• Free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• Free, confidential employee assistance programme (Medicash)
• Access to a wellbeing app
• Flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more
• Learning and development opportunities including bespoke training and access to LinkedIn Learning
• Commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer.

About the Role
Dementia UK is currently seeking two Database Officers to lead on the delivery of processes within the Database Services team. As a Database Officer, your primary responsibility will be managing a substantial volume of data files from a variety of sources, seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquiries coming into the Database Services shared inbox and running regular data cleansing routines. In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams and maintaining the accuracy of database process guidance. The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR) and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success. With the charity’s move from Raiser’s Edge to Dynamics 365, you will also be involved in the testing of the new database, training of end users, and the writing of new process documentation. It is an exciting time to be joining Database Services, and there will be opportunities for personal development and the acquisition of a broad base of technical skills across the work of the team.

Experience
Previous experience in using databases for data entry, maintenance, and importation is required.

About You
You should possess a strong understanding of data protection guidelines, particularly GDPR, and have a high level of computer literacy. Comprehensive knowledge of Microsoft Office applications, especially Excel, is essential. Your ability to work effectively within a team and your initiative in prioritising and organising your workload will be key to your success.

Qualifications
No specific qualifications are required, but relevant experience and a positive attitude towards learning are essential.