Job Description Leadership and Management: Work alongside the head of hospitality to manage the hospitality team, including hiring, training, and performance evaluations. Foster a positive and productive work environment, promoting teamwork and professional development. Guest Experience: Work with the head of hospitality to develop and implement strategies to enhance guest satisfaction and loyalty. Address and resolve guest complaints and feedback promptly and professionally. Monitor and analyse guest feedback to identify areas for improvement. Operations Management: Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning. Ensure compliance with all health, safety, and sanitation regulations. Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery. Financial Management: Support with budget management for hospitality operations. Monitor financial performance, including revenue, expenses, and profitability. Identify cost-saving opportunities without compromising quality and service standards. Strategic Planning:. Stay updated with industry trends and innovations to enhance operational efficiency and guest experience. Collaborate with marketing and sales teams to develop promotional strategies and packages. Vendor and Resource Management: Negotiate and manage contracts with vendors and suppliers. Ensure the availability and quality of resources, including supplies and equipment. Event Coordination: Oversee the planning and execution of events, ensuring all details are managed efficiently. Work closely with clients to understand their needs and deliver exceptional event experiences. Qualifications Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering. Ability to display a real passion for food and customer service. Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving. Excellent communication and customer service skills. Strategic thinking and the ability to work on own initiative,. Financially and commercially astute. Intermediate Food Hygiene Certificate or above. Proficiency in hospitality management software and tools. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.