Location
68 Chester Road, London

Hours
Full Time - Hours to be discussed

Salary
£35,000 per annum

About the Role
The Deputy Practice Manager will support the Managing Partner in the day-to-day running of Brookfield Park Surgery, ensuring the wellbeing of patients, doctors, and staff. This role is responsible for the effective and efficient management of the practice, optimising quality patient care and services. Key responsibilities include acting as the Human Resource lead to motivate and maintain productivity of staff, ensuring smooth operations and systems, and providing guidance on NHS developments and legislative changes affecting practice management. The Deputy Practice Manager will ensure compliance with all regulatory and CQC standards, including health and safety, employment, data protection, and relevant legislation. Additionally, the role involves achieving local and national key performance indicators and targets to maintain high standards of patient care and practice performance.

Main Duties
- Human Resources: Staffing, management, resourcing within budget, and overseeing training, development, and induction of staff.
- Operations and IT: Ensuring efficient operational running of the practice and IT systems.
- Finance: Responsible to the Managing Partner for effective financial management, budgetary control, payroll assimilation, pensions, and accurate monthly claims and billing.
- Regulatory Compliance: Ensuring adherence to CQC requirements.
- Health and Safety and Premises: Acting as the responsible Health and Safety Officer, maintaining infection control standards, and ensuring buildings and facilities are well maintained with regular servicing and testing.
- Patient Services: Delivering accessible, equitable, and quality patient services, maintaining an effective Patient Participation Group (PPG), and managing patient feedback and complaints in line with NHS standards.
- Other Duties: Planning, managing, and reviewing all practice policies, systems, and procedures to ensure efficient work processes, and any other tasks as requested by the Managing Partner.

Experience
Proven experience in practice management or a similar healthcare administration role is highly desirable. Experience in managing staff, budgets, and compliance with healthcare regulations is essential.

About You
Organised, proactive, and able to work collaboratively with clinical and non-clinical teams. Strong leadership and communication skills with the ability to motivate staff and manage multiple priorities effectively. A commitment to delivering high-quality patient care and maintaining regulatory standards.

Qualifications
Relevant qualifications in healthcare management, business administration, or related fields are preferred. Knowledge of NHS policies, CQC standards, and health and safety legislation is advantageous.