Location
Based within Brixton, London Borough of Lambeth. Please note there is no step free access at this location and some of our other sites.

Hours
37.5 hours per week, Monday to Sunday on a rota varying between 08:00 - 16:00 and 09:00 - 17:00. You may need to work outside these hours as per service requirements.

Salary
£30,600 per annum

About the Role
We are seeking a Deputy Service Manager to support the Service Manager in leading our OPD HASS Women Service based in Brixton. HerStory House is dedicated to empowering women with the skills needed to thrive in their communities, maintain independence, and build a hopeful future. This specialised, high-support, female-only residential service is tailored for women likely to meet the criteria for a personality disorder diagnosis and who are at risk of entering or re-entering the Criminal Justice System.

In this role, you will provide overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to residents. You will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners.

Key responsibilities include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
- Encouraging productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions
- Supporting day to day tasks within the service to deliver the best possible outcomes for residents
- Ensuring Risk Management processes and policies are followed within the service
- Property and housing management, ensuring accommodation standards, timely maintenance, and reporting
- Striving to ensure excellence and quality in service delivery
- Financial management of the service budget with cost saving mechanisms

Experience
- Experience and understanding of supporting individuals with personality disorders
- Knowledge of the Criminal Justice System and its impact on residents
- Ability to provide high quality support and line management to staff
- Proven ability to motivate and empower a team to achieve KPIs
- Experience supporting service managers with daily tasks, caseloads, and overall service management
- Ability to provide advice, guidance, and support on all aspects of service delivery including resident-related queries
- IT proficiency with various systems including case management, Microsoft Office, ATS, HR systems, and other organisational software
- Ability to work flexibly to meet service demands, including providing an emergency on-call service when required

About you
You are a compassionate and proactive leader with a genuine passion for making a difference and creating safer communities. You can motivate and empower your team to drive excellence while providing practical solutions to challenges. You build rapport and trust easily, creating an environment that supports individual growth and development. You align with our values of Ambition, Empowerment, Inclusivity, and Transparency.

Qualifications
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is exempt from the provisions of the Equality Act 2010 (Schedule 9, Part 1, Paragraph 1). No specific formal qualifications are stated, but relevant experience and alignment with the role requirements are essential.