Location
Brent. This is a floating support service which means locations may vary from outreach sites, personal homes, and our office space. Please be aware that although there is step free access available at our base office, we cannot guarantee step free access in the external locations which form part of this role.

Hours
37.5 hours per week Monday to Friday on a rota between 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00. You may be required to work outside these hours as per service and participant requirements.

Salary
£28,800 per annum

About the Role
We are hiring a Housing Support Worker to join our team based in Brent. In this role, you will support participants who have been or are at risk of homelessness, experienced social exclusion, mental health challenges, substance use challenges, learning disabilities and/or may have previous convictions. You will support participants on their journey towards recovery, reablement, and independence within a compassionate and trauma-informed environment.

You will be at the heart of delivering high quality, person-centered support through tailored support plans which provide practical interventions to empower participants to overcome personal challenges, develop life skills, and achieve their personal goals. You will also work closely in partnership with various organisations to support the different needs of our participants, which may include signposting.

Key responsibilities include:
- Supporting residents facing challenges with their housing and long-term living
- Co-creating tailored support plans through one-to-one sessions, group sessions, and multi-agency meetings
- Supporting residents to build skills and confidence to move towards independent living
- Signposting participants to local providers such as Job Centres, employment support hubs, community support centres, mental health trusts and others as relevant
- Lone working is part of the role, but you will always have a supportive team around you
- Recognising support needs and initiating appropriate interventions to prevent further deterioration
- Completing safeguarding and other referrals where required
- Keeping support plans updated on our online portals as appropriate

Experience
Previous professional or lived experience supporting people who have experienced homelessness and other complex needs is desirable.

About you
You are a passionate individual with a shared mission to help people reduce their risk of homelessness. You understand that participants may face mental health issues, substance use, lack of confidence, and social exclusion. You are self-motivated, proactive in managing your own time during busy or quiet periods to ensure productivity, and able to work collaboratively as part of a team. You align with our values of Ambition, Empowerment, Inclusivity, and Transparency.

You have the ability to engage with people from diverse backgrounds, build rapport, and empower them to achieve their personal goals. You show empathy and compassion for the different challenges people face and can come up with creative solutions to support them in their journey.

You have the ability to use, learn, and adapt to IT at an intermediate level, including Microsoft and other software programs. You demonstrate flexibility in working patterns, responding to the needs of the service and residents.

You understand the different needs of people with multiple and complex needs and are aware of the social marginalisation that can be attached to people facing personal challenges.

Qualifications
There are no specific qualifications required for this role, but alignment with our values and a commitment to supporting vulnerable people is essential.