Location
London

Hours
Full Time

Salary
£42,796 - £57,054

About the Role
This fixed-term contract role will own the digital product roadmap for Rail Delivery Group’s Accessible Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live. The role provides dedicated product leadership through delivery and early live operation, with potential for contract extension to support ongoing roadmap and continuous improvement, subject to funding and business need.

Key responsibilities include end-to-end product ownership of AJP, supplier procurement and management, ensuring accessibility compliance, aligning the roadmap with Department for Transport and RDG priorities, and driving continuous improvement through live service monitoring and optimisation.

You will lead discovery and define requirements by working closely with users, stakeholders and delivery teams, manage delivery from concept through release, champion accessibility and inclusive design, manage stakeholder communications, use data to optimise performance, support go-live and BAU operations, and embed strong product governance and ways of working.

Experience
- Proven experience as a Digital Product Manager or Owner delivering customer-facing digital products (web and/or app) end-to-end.
- Experience leading discovery, defining problems and outcomes, and converting insights into prioritised backlogs (epics, user stories, acceptance criteria).
- Experience working in agile delivery teams with designers, researchers and engineers, including suppliers/partners.
- Experience delivering accessible digital products or accessibility-focused features in collaboration with design, research and accessibility specialists.
- Experience supporting product launches and live service operations, including continuous improvement and incident/defect prioritisation.

About you
- Strong stakeholder management skills with the ability to communicate clearly, influence decisions and manage trade-offs.
- Ability to define outcomes, success measures and OKRs, and use qualitative and quantitative data to guide prioritisation.
- Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), confident collaborating with specialists to meet accessibility standards.
- Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.
- Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.

Desirable
- Experience delivering products with complex journey planning, real-time information, fares/ticketing or other rules-based domains.
- Experience working in transport, public sector or other regulated environments with multiple external stakeholders.