Location
London

Hours
Full Time

Salary
£55,040 per annum

About the Role
The Royal College of Art is the world’s leading university of art and design. We are seeking a Digital Product Manager to lead and evolve our ServiceNow product that supports our staff and students, driving innovation, efficiency and outstanding user experience across the College. In the last two years, we built the world's first admissions system on ServiceNow, demonstrating how a small, focused team at the right institution can lead the sector. This role offers the opportunity to be part of what comes next.

This is a strategic and hands-on role responsible for shaping the ServiceNow product vision, delivering agreed initiatives, and ensuring alignment with the College's strategic ambitions. You will take ownership of the full product lifecycle from discovery and roadmap development through to delivery, optimisation and ongoing support, ensuring measurable business value and high levels of customer satisfaction.

You will lead product practices across a complex organisation with multiple academic and professional service functions. Working collaboratively with senior stakeholders, technical teams and external suppliers, you will prioritise requirements, manage the product backlog, coordinate testing, and select the right methodologies to deliver the right outcomes.

A key part of the role is stakeholder engagement. You will build strong relationships across the College, translate business needs into clear product propositions, and communicate roadmaps with clarity and confidence at every level. You will also ensure product development complies with governance, information security, GDPR and financial regulations.

Experience
- Proven experience leading large scale digital product initiatives in a complex organisation
- Strong Agile and/or DevOps delivery experience in practice
- Experience managing Commercial Off-the-Shelf (COTS) platforms such as ServiceNow including configuration, audit and functional support

About you
- Ability to lead and inspire cross-functional, matrix teams
- Excellent communication and stakeholder management skills across all levels
- Technical and commercial awareness to drive value, manage suppliers and benchmark performance
- A product mindset: thinking in outcomes, designing around user needs, and constructively challenging the status quo

Qualifications
No specific qualifications are stated; however, relevant experience and a strong product management background are essential.