Location
Stratford

Hours
Full Time (hours to be confirmed)

Salary
£14.00 per hour

About the Role
The Duty Manager will coordinate daily operations to ensure reception and administrative services run smoothly. You will organise staffing and workloads to ensure the right people are in the right place at the right time. Key workflows including appointments, prescriptions, electronic tasks, documents, correspondence and laboratory reports will be monitored closely. Prioritising urgent work, setting clear deadlines and escalating concerns appropriately will be essential. You will support clinical session planning to ensure appointment availability meets service requirements. Providing day-to-day leadership, guidance, training and performance support to team members is a key responsibility. Leading team huddles and communicating important operational updates will help maintain a cohesive team environment. You will maintain a professional, welcoming and well-organised environment for patients, visitors and colleagues. Supporting patients with complex enquiries or concerns and assisting with complaint resolution will be part of your role. You will respond effectively to service pressures, late-running clinics, incidents and emergencies. Ensuring practice policies, CQC requirements, health and safety procedures and mandatory checks are followed and recorded is critical. Additionally, you will provide hands-on support across reception and other administrative functions when required. The duties listed are not exhaustive and you may be asked to undertake other appropriate responsibilities within your skills and experience.

Experience
Proven experience in a supervisory or managerial role within a healthcare or reception environment is desirable. Experience coordinating daily operations and managing administrative workflows is important.

About you
You are organised, proactive and able to prioritise effectively under pressure. Strong leadership and communication skills are essential to provide guidance and support to your team. You are professional, approachable and committed to delivering excellent patient service. You can respond calmly and efficiently to incidents and emergencies. A flexible approach to duties and willingness to provide hands-on support when needed is required.

Qualifications
Relevant qualifications in management, administration or healthcare administration would be advantageous but are not essential. A commitment to ongoing professional development and compliance with health and safety and CQC standards is expected.