Location
The Royal Marsden Chelsea

Hours
Full Time (hours to be confirmed)

Salary
£34,186 per annum

About the Role
The Embassy Patients Coordinator will manage and act as the main point of contact for enquiries from prospective patients, clinical teams, embassies, and relatives, serving as the call coordinator for the International Centre. Key responsibilities include preparing the daily clinic list and sharing it with the Arabic Advocates team, managing the radiotherapy morning list, and prioritising the daily patient lists provided by the LOG Team to address updated information such as appointment changes and cancellations. The role involves placing CD and Histopathology requests, liaising with PACS and laboratories, ensuring proper sign-off on collections, and preparing final medical folders for patients at the end of their treatment journey. The coordinator will occasionally arrange courier collections and facilitate connections between patients and the Hospital Macmillan Hotline. Additionally, the role requires obtaining prescriptions from the Stoma department and updating patients and sponsors accordingly.

Experience
Experience in a healthcare administrative or coordination role is desirable, particularly within an international or clinical setting. Strong organisational skills and the ability to manage multiple priorities are essential.

About you
You are an effective communicator with excellent interpersonal skills, able to liaise confidently with patients, clinical teams, and external organisations such as embassies. You are proactive, detail-oriented, and able to work under pressure to meet tight deadlines. A commitment to providing high-quality patient service and maintaining confidentiality is essential.

Qualifications
No specific qualifications are mandated; however, relevant administrative or healthcare-related qualifications will be advantageous. A good standard of education and proficiency in IT systems are required.