Location
Lambeth, London

Hours
Full Time

Salary
£35,000 per annum

About the Role
The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors. You will support the team to achieve individual and team targets, providing ongoing practical support through observations, caseload reviews and discussions of complex cases. You will conduct performance reviews and observations to assess competence in line with Ingeus' Performance Excellence Programme. Key responsibilities include direct line management of the team, mentoring, training and developing team members to perform their roles effectively, regular observations and caseload reviews, and supporting successful project delivery by maintaining operational excellence, achieving KPIs, managing day-to-day quality of provision and managing performance.

About Ingeus
Ingeus works with governments, employers and local partners to design and deliver services that solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge and know-how to thrive. We are purpose-led, passionate and proud to work with customers and communities to drive social change. Our culture is built on treating everyone with dignity, ensuring every individual is comfortable, confident and recognised for the value of their contributions. We are committed to neurodiversity and provide a transparent application, screening and interview process.

Experience
Previous team management or leadership experience is essential. Experience overseeing performance, mentoring and supporting colleagues, and ensuring KPIs are met is required. Strong stakeholder management skills with the ability to effectively network and build relationships internally and externally.

About you
You are a motivated leader who can inspire and develop a team to achieve high performance. You have excellent communication and interpersonal skills and are committed to operational excellence and quality delivery.

Qualifications
No specific qualifications are stated; however, relevant leadership experience and a commitment to continuous improvement are expected.

Benefits
- 25 days annual leave plus bank holidays with the option to salary trade extra leave
- Employee Assistance Programme with 24/7 access and 6 counselling sessions
- Private Medical Insurance and Life Assurance
- Up to two days per year dedicated to Community Giving (Volunteering)
- Eyecare vouchers to help purchase new glasses
- Online discount shopping via Perks at Work
- Cycle to Work scheme
- Travel Season Ticket Loan
- Long Service Awards
- Access to Salary Finance including financial education and advice
- Opportunity to purchase additional perks such as Critical Illness Cover and dental insurance