Location
London, UK - Hybrid working with an average of two days per week working from home. Candidates must be based in the UK within a commutable distance to Heathrow.

Hours
Full Time - standard working hours, flexible arrangements to support operational needs.

Salary
Competitive salary with performance-based annual bonuses and longer-term Share in Success Bonus plans.

About the Role
As an Employee Relations Manager at Heathrow, you will lead a team of Employee Relations Specialists, supporting leaders through complex people challenges and fostering a positive, inclusive, and high-performing workplace culture. Operating within a highly unionised environment, you will provide expert guidance on complex case management, investigations, organisational change, and Trade Union consultation. Acting as a trusted advisor across the business, you will help leaders navigate sensitive employee relations matters while ensuring fair and consistent outcomes.

You will use insight and data to identify trends, share key learnings, and develop targeted interventions, coaching, and training that strengthen management capability and enhance the colleague experience. Joining a high-performing team known for collaboration, well-being, and professional development, you will contribute to a supportive culture where no two days are the same.

This is a 1 year Fixed Term Contract role. Heathrow offers a unique working environment at one of the world’s most iconic airports, with exciting career prospects and a commitment to sustainability and inclusion. You will be supported with competitive benefits, family-friendly policies, private health insurance, wellbeing tools, and varied learning and development opportunities.

Join Heathrow’s Business Services team and help deliver bold ambitions while supporting colleagues to achieve theirs. This team is involved in all People and Finance activities, driving continuous process improvement, embracing technology, and unlocking insights to support rapid growth and change at the airport.

Experience
Proven experience in employee relations, ideally within a unionised environment. Strong background in complex case management, investigations, organisational change, and Trade Union consultation.

About you
Trusted advisor with excellent interpersonal and communication skills. Ability to lead and develop a team while fostering collaboration and inclusivity. Analytical mindset with the ability to use data and insight to influence and improve management capability and colleague experience. Resilient, adaptable, and motivated to work in a fast-paced, dynamic environment.

Qualifications
Relevant qualifications in Human Resources, Employment Law, or related fields are desirable. CIPD membership or equivalent professional accreditation is advantageous but not essential.