Location
Westway Information Centre, Kensington & Chelsea Citizens Advice

Hours
Full Time - 5 days a week, based in the Borough

Salary
£40,404 per annum

About the Role
Empower residents to overcome financial challenges and build stable, independent lives. As an Employment and Financial Support Officer, you will provide practical, one-to-one guidance that helps residents improve their financial wellbeing and secure lasting employment opportunities.

You will be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether delivering face-to-face advice or working in temporary accommodation, you will be part of a dedicated team making a real difference to residents’ lives.

Your work will focus on providing practical, tailored support to residents navigating complex employment and financial challenges. Managing a varied caseload, you will offer one-to-one guidance to help individuals overcome debt, build life skills and improve their overall stability.

A typical day involves conducting detailed assessments, creating realistic action plans and carrying out income and expenditure analyses to stretch household budgets. You will actively support residents on their journey into work by helping with job searches, drafting CVs, completing applications and preparing for interviews, alongside guiding them through grant options, benefit cap exemptions and Discretionary Housing Payments.

Collaboration is central to this role. You will build strong working relationships with internal Council departments, statutory bodies and voluntary sector partners to ensure residents receive joined-up, comprehensive support. Alongside direct customer contact, you will maintain accurate database records, track resident outcomes, draft reports and monitor performance indicators to ensure every household is treated with respect and fairness.

By delivering a compassionate, practical service, you will help build trust in the Council while making a genuine difference to our community every day.

Experience
Hands-on experience managing a caseload and delivering practical support across employment, welfare benefits, personal budgeting and income maximisation. Practical knowledge of benefit provisions and grant applications is essential.

Strong numerical, administrative and IT skills, including conducting income calculations, updating database records and writing clear, concise reports.

About you
Excellent communicator able to build trust, motivate residents and navigate sensitive conversations about personal finances with warmth, empathy and professionalism.

Non-judgemental approach with resilience to support people through complex personal challenges.

Ability to collaborate effectively across multidisciplinary teams while maintaining clear professional boundaries.

Commitment to the Council’s core values of respect, integrity and putting communities first.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are required.