Location
London, Multi-site

Hours
Monday–Friday, 8:00am–4:30pm (may vary depending on site needs)

Salary
Not specified

About the Role
The Facilities Coordinator supports the day-to-day running across the portfolio, ensuring that facilities, services, and tenant needs are managed efficiently. This role involves coordination of maintenance, health & safety compliance, contractor management, and administrative support to maintain a high-quality working environment.

Key Responsibilities
Operations & Facilities Support
Assist in daily operations to ensure all communal areas are clean, safe, and well-maintained. Conduct regular site inspections and report maintenance issues. Coordinate planned and reactive maintenance works. Liaise with cleaning, security, and landscaping teams.

Tenant & Customer Service
Act as a first point of contact for tenants and visitors. Respond promptly to tenant queries and service requests. Support tenant onboarding (move-ins) and offboarding (move-outs). Help maintain positive tenant relationships.

Contractor & Supplier Coordination
Assist with booking and supervising contractors on-site. Ensure contractors comply with site rules and UK health & safety regulations. Maintain contractor records, permits, and risk assessments.

Health & Safety Compliance
Support compliance with UK legislation including the Health and Safety at Work Act 1974 and fire safety regulations. Assist with risk assessments, incident reporting, and safety audits. Ensure signage and safety procedures are up to date.

Administrative Duties
Maintain records such as maintenance logs, compliance documentation, and service contracts. Raise purchase orders and process invoices. Assist with budgeting and cost tracking. Prepare reports for management.

Security & Emergency Support
Assist in monitoring site security systems and access control. Support emergency procedures including fire alarms, evacuations, and incident response.

Experience
Previous experience in facilities, property, or operations support is essential. Experience in commercial property or business park environments is desirable. Knowledge of CAFM systems (e.g., Planon, Concept, FM systems) is advantageous.

About you
Proactive and hands-on approach with strong attention to detail. Reliable and able to work independently. Professional and approachable with strong organisational and multitasking skills. Good communication and customer service skills.

Qualifications
Basic IT skills including Microsoft Office (Word, Excel, Outlook). Understanding of health & safety practices. IOSH Working Safely or equivalent qualification is desirable.