Location
The Crown Estate, London

Hours
Full Time

Salary
Negotiable

About the Role
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030. Key responsibilities include championing a safety-first culture with full compliance to health and fire safety regulations, managing day-to-day building operations including soft and hard services, and acting as the primary contact for occupiers to deliver responsive, high-quality service. You will support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process and collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations. Additional duties include preparing and monitoring service charge and operational expenditure budgets, leading emergency response procedures and out-of-hours cover, maintaining mechanical and electrical systems, coordinating major works with surveyors, architects, and consultants, managing contractor activities and permits, maintaining site logbooks, developing occupier handbooks, managing vacant properties in line with insurance guidelines, and supporting insurance claims and related site works.

Our Offering / Benefits
As well as a competitive salary, pension and performance-related bonus, The Crown Estate offers a wealth of benefits including flexible working, market-leading family policies, shopping discounts in the West End, private healthcare, life and critical illness cover, and 28 days holiday with the option to buy more. We value work-life balance and wellbeing, enabling you to be your best self at work. We are a proud Disability Confident employer and offer flexible application methods and processes to support all candidates.

Experience
Minimum 5 years’ experience in facilities management. Proven experience in property or corporate facilities management with a collaborative and change-positive mindset. Strong technical knowledge of mechanical and electrical systems.

About you
Strong commercial awareness with the ability to identify and implement business improvements. Excellent customer service and stakeholder engagement skills. Proven ability to foster a safety-first culture across site teams. Effective organisational and communication skills, both written and verbal. In-depth understanding of safety, quality, and cost risk management.

Qualifications
Relevant qualifications and certifications in facilities management or related disciplines are desirable but not explicitly stated. Commitment to continuous professional development and adherence to health and safety standards is essential.