Location
London

Hours
Flexible working schedule with overtime available

Salary
Competitive salary package with benefits

About the Role
Zip Water is a global leader in filtered boiling, chilled and sparkling water solutions, serving businesses and homes in over 70 countries. As a Field Service Engineer, you will work independently within the field services team, delivering world-class customer experiences every day and contributing positively to Area, Regional and National results. You will encourage customers to become passionate advocates of the Zip Water brand.

The role includes a dedicated 6-week City & Guilds assured induction programme and ongoing on-the-job training to equip you with the skills and knowledge needed to become an expert Zip Water engineer. You will promote Zip products and HydroCare services by advising customers on the best hydration solutions during site visits.

Your focus will be on achieving an industry-leading first-time fix rate by repairing and servicing all Zip products promptly while adhering to technical and health and safety standards. You will also complete all required administration procedures in line with business requirements.

Experience
Technical understanding with a background focused on repairs and fault finding is essential. Previous experience in fault diagnostics is desirable but not mandatory. Face-to-face customer service experience and the ability to promote and sell are advantageous but not required.

About you
You are a natural problem solver with great attention to detail, able to keep up to date with processes such as parts replenishment. You are open to new ways of working and eager to embrace new products, services and technology as the company grows and develops.

Qualifications
Plumbing or electrical qualification is preferred. A valid UK driving license is required.