Location
London, W1J

Hours
0-40 hours per week, including availability to work some weekends

Salary
£14.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and operational efficiency in collaboration with the Head Housekeeper. Your responsibilities include organising staff rotas, supporting the housekeeping team with ongoing training and development, and ensuring compliance with HotelCare and client standards. You will work in a fast-paced, high-energy environment, checking room quality and meeting daily targets while adhering to health and safety policies and reporting any maintenance or safety issues.

Company Overview
HotelCare is the UK’s leading hotel support services provider with over 30 years of experience, servicing more than 200 hotels nationwide. We deliver premium cleaning and support services across various sectors including apartments, leisure facilities, public areas, and corporate offices. Partnering with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining exceptional service quality.

Benefits
- Up to 28 days paid holiday
- Permanent role with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, adaptable, and willing to learn
- Positive ‘Can Do’ attitude
- Ability to prioritise, multi-task, and work under pressure
- Excellent customer service skills
- Self-motivated, accountable, and able to maintain confidentiality and integrity
- Awareness of safety regulations and compliance
- Ability to follow instructions and organisational needs

Flexibility
You may be required to work different or additional hours and carry out reasonable additional tasks to meet the needs of the company and clients.