Location
West London

Hours
0-40 hours per week, including availability to work some weekends

Salary
£15.00 per hour

About the Role
As a Floor Supervisor, you will oversee a busy housekeeping department, working alongside a team to ensure cleanliness throughout guest and hotel premises. You will maintain high standards of guest satisfaction and operational efficiency in close collaboration with the Head Housekeeper. Your role includes organising staff rotas, supporting ongoing training and development of the housekeeping team, and ensuring all standards set by HotelCare and the client are consistently met. You will work in a fast-paced, high-energy environment, checking the quality of rooms and meeting daily targets while complying with all company health and safety policies. Reporting maintenance issues, safety hazards, accidents, or injuries is also part of your responsibilities.

Company Overview
HotelCare is the UK's foremost hotel support services provider with over 30 years of experience, serving more than 200 hotels nationwide. We provide premium staff and services, cleaning over 10,000 rooms daily across apartments, leisure facilities, public areas, and corporate offices. In partnership with ICE UK and Abbe Ltd, we implement sustainable cleaning solutions to reduce our carbon footprint while maintaining quality service.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours
- Free lunch on duty (site dependent)
- Full on-site training
- Salary Finance with exclusive rates (loans or wage advances available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
- Prior supervisory experience in hospitality, specifically housekeeping or related areas
- Strong knowledge of housekeeping operations and team coordination

About you
- Physically able to lift, bend, and stand for extended periods
- Ability to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, willing to learn, and adaptable to organisational needs
- Positive ‘Can Do’ attitude with ability to prioritise and multi-task
- Excellent customer service skills
- Self-motivated, accountable, and able to work confidentially with integrity
- Ability to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours and carry out reasonable additional tasks to meet the needs of the company and its clients.