Location
Hayes

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, is seeking dedicated Room Attendants to join our team. You will play a vital role in maintaining impeccable cleanliness standards and enhancing guest satisfaction across hotels nationwide. Working in a fast-paced environment, you will consistently deliver the highest levels of room cleanliness and contribute to a welcoming guest experience.

HotelCare services over 200 hotels and cleans more than 10,000 rooms daily, including apartments, leisure facilities, public areas, and corporate offices. We are committed to sustainability through partnerships introducing eco-friendly cleaning solutions that reduce our carbon footprint while maintaining quality service.

We offer a comprehensive benefits package including up to 28 days paid holiday, flexible permanent working hours, free lunch on duty (site dependent), full on-site training, salary finance options after probation, career progression opportunities including apprenticeships, automatic enrolment into a workplace pension after 3 months, and recognition incentives and awards.

Key Responsibilities
- Clean and tidy guest rooms to established standards
- Change bed linens, replace towels, empty trash bins and restock amenities
- Dust furniture, vacuum carpets, and clean mirrors
- Sanitize surfaces thoroughly to maintain hygiene
- Maintain stock levels of cleaning supplies and toiletries
- Report maintenance issues or damages promptly
- Follow supervisor instructions and adhere to safety protocols
- Ensure guest room security and privacy
- Provide professional and respectful service and respond promptly to guest requests

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management and attention to detail
- Flexible, willing to learn, and adaptable to organisational needs
- Positive ‘Can Do’ attitude with ability to prioritise and multi-task
- Committed to providing excellent customer service
- Self-motivated, accountable, and able to work confidentially with integrity
- Able to work under pressure and follow instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours and carry out reasonable additional tasks to meet the needs of the company and clients.