Location
St Georges Hospital Site, Blackshaw Road, Tooting

Hours
Full Time (hours to be confirmed)

Salary
£38,488 per annum

About the Role
The GESH Complaints Officer (SGH) plays a vital role within St George's University Hospitals NHS Foundation Trust, supporting the management and resolution of patient complaints. This position involves working closely with patients, families, and hospital staff to ensure concerns are addressed promptly and effectively. The role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion. Further detailed information about the responsibilities and expectations of this role is available in the supporting documentation.

Experience
Experience in complaints handling, customer service, or a healthcare environment is desirable but not mandatory. A willingness to learn and adapt is essential.

About you
You will be empathetic, patient-focused, and able to communicate clearly and professionally with a variety of stakeholders. Strong organisational skills and the ability to manage confidential information sensitively are important.

Qualifications
No specific qualifications are required; however, relevant experience or training in complaints management, customer service, or healthcare administration will be advantageous.