Location
London

Hours
Full Time - 37.5 hours per week

Salary
£29,173 per annum

About the Role
Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey — from a warm welcome to a lasting farewell. As a Guest Experience Host, you’ll ensure every guest feels informed, inspired, and cared for throughout their time at the Gallery.

This is a dynamic, front-facing role — whether you’re welcoming guests at the entrance, assisting in the cloakroom, or selling our wide-ranging programme or products and supporting visitors throughout the Gallery. You’ll actively engage with guests to promote memberships, events, and supporting products using our CRM system, Tessitura, helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces, art and stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step. Representing the core values of our Guest Experience team — warmth, inclusivity, professionalism, and passion for art — you’ll help create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference, we’d welcome you to the team.

Experience
Previous experience in customer service or front-facing roles is desirable but not essential. Enthusiasm for engaging with diverse audiences and delivering excellent service is key.

About you
Friendly, approachable and passionate about providing outstanding guest experiences. You should be confident in communicating with a wide range of visitors and able to work effectively as part of a team. A genuine interest in art and culture is highly valued.

Ability to use CRM systems or willingness to learn, with good organisational skills and attention to detail.

Qualifications
No formal qualifications are required for this role, but a positive attitude, excellent communication skills, and a commitment to the Gallery’s values are essential.