Location
London

Hours
15 hours per week

Salary
£11,669.20 (FTE £29,173)

About the Role
Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey — from a warm welcome to a lasting farewell. As a Guest Experience Host, you’ll ensure every guest feels informed, inspired, and cared for throughout their time at the Gallery.

This is a dynamic, front-facing role — whether you’re welcoming guests at the entrance, assisting in the cloakroom, or selling our wide-ranging programme or products and supporting visitors throughout the Gallery. You’ll actively engage with guests to promote memberships, events, and supporting products using our CRM system, Tessitura, helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces, art and stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step. Representing the core values of our Guest Experience team — warmth, inclusivity, professionalism, and passion for art — you’ll help create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference, we’d welcome you to the team.

Experience
Previous experience in a customer-facing or hospitality role is desirable but not essential. Enthusiasm for delivering excellent guest service is key.

About you
You are warm, approachable and passionate about providing outstanding visitor experiences. You enjoy engaging with diverse audiences and have a genuine interest in art and culture. Excellent communication skills and the ability to work well within a team are important.

Qualifications
No formal qualifications are required for this role. A positive attitude, reliability, and a commitment to the Gallery’s values are essential.