Location
London

Hours
Full Time

Salary
£90,000 per annum

About the Role
As Head of Customer Success at Semble, you will lead and develop the customer success team to ensure outstanding service delivery and customer satisfaction. You will be responsible for driving customer retention, growth, and engagement by building strong relationships and implementing effective strategies. This role requires a strategic thinker with excellent leadership skills and a passion for customer-centric solutions.

Experience
Proven experience in a senior customer success or account management role, ideally within a SaaS or technology environment. Demonstrated ability to lead teams and manage complex customer relationships.

About you
Strong leadership and communication skills, customer-focused mindset, and the ability to work collaboratively across departments. You are proactive, results-driven, and passionate about delivering exceptional customer experiences.

Qualifications
A relevant degree or equivalent experience in business, management, or a related field is preferred but not essential.