Location
Tooley Street, London

Hours
Full Time

Salary
£59,526 - £74,040 per annum plus a JNC payment of £2,724 (can be received as a monthly cash payment)

About the Role
Southwark is one of London’s most dynamic, diverse and forward-thinking boroughs. We are proud to be home to 18,300 businesses, world-class cultural institutions and a young, fast-growing population. As London’s largest social landlord, we manage 55,000 homes and play a huge role in shaping the daily lives of our residents.

This is an exciting moment to join us. Our refreshed Borough Plan and our commitment to Southwark Stands Together are driving bold action on inequality, climate change, community wellbeing and future resilience. Within the Environment, Sustainability & Leisure Department, our work spans everything from parks, leisure and culture to major environmental services and carbon reduction. These are services our residents see, feel and value every day.

The Climate Change & Strategic Support division sits at the heart of this bringing together climate action, transformation, performance, delivery and business support to help the department achieve its ambitions. If you want to work somewhere that matches passion with purpose, and where your leadership will directly shape the future of a major London borough, Southwark is the place to be.

As Head of Performance & Delivery, you will hold a high-profile leadership role driving service excellence, innovation and organisational effectiveness across the directorate.

You will lead a multidisciplinary team spanning performance management, business improvement, organisational development, customer experience, data insight and corporate governance. Working closely with senior leadership, you will:
- Develop and embed frameworks, systems and reporting to enable continuous improvement.
- Ensure services are high performing, value for money and responsive to changing needs.
- Lead business planning, risk management, business continuity and compliance.
- Oversee data and intelligence functions, ensuring insight shapes decision-making and strategy.
- Drive customer-centred approaches that enhance resident experience.
- Represent the directorate across the council, influencing policy and contributing to council-wide developments.
- Support major transformation programmes and the delivery of corporate priorities.

This is an opportunity to shape service delivery at scale and help Southwark continue to lead as a progressive, ambitious and resident focused council particularly in sustainability, infrastructure and community wellbeing.

This role is offered as a 12-month fixed-term contract.

Experience
- Senior-level experience in performance, change, transformation or corporate improvement.
- Proven ability to work confidently across organisational boundaries and influence senior stakeholders.
- Strong financial acumen, with experience managing budgets and ensuring value for money.
- Experience building, motivating and developing high performing teams.
- A proven track record of turning data into meaningful action and measurable outcomes.

About you
You are an inspirational and strategic leader who can bring clarity, energy and direction to a wide-ranging portfolio. You are motivated by public service, committed to high quality delivery, and excited by the chance to contribute to meaningful, lasting change. You have excellent communication skills, with the ability to translate complex issues into compelling insights.

Qualifications
Not specifically stated, but relevant senior leadership experience and skills as outlined above are essential.