Location
Moorfields Eye Hospital, Mackellar and Sedgwick Ward, 162 City Road, London.

Hours
Full Time (hours to be confirmed upon appointment).

Salary
£31,554 per annum.

About the Role
As a Health Care Assistant at Moorfields Eye Hospital, you will support qualified clinical staff in assessing health needs and delivering care to patients across the Mackellar and Sedgewick Wards. You will work collaboratively within a multidisciplinary team, assisting nursing and clinical staff with patient care duties and ensuring timely delivery of services during patient visits. Your role includes maintaining patient dignity and confidentiality, preparing clinical areas for use, ensuring equipment and consumables are stocked, and adhering to health and safety and infection control policies.

You will provide comfort and reassurance to patients and carers during times of anxiety or distress, respond appropriately to emergencies, and act as a chaperone when required. Competency in using technical equipment and supporting novice users is essential. You will manage patient flow, monitor patient times, report delays, and ensure patients needing special assistance are supported.

Effective communication and handover between shifts and departments is vital, using verbal, written, and referral documentation. You will assist patients with personal care, escorting them to hygiene facilities and supporting physical activities as needed. Additionally, you will provide patients with feedback forms and assist with their completion.

Under supervision and following training and competency confirmation, you will administer prescribed eye drops in line with trust policy, ensuring patients understand instructions and are supported according to their individual needs, including those with visual impairment, hearing loss, disabilities, learning difficulties, cultural differences, or language barriers.

Experience
Previous experience in a healthcare or patient support role is desirable but not essential. Enthusiasm for patient care and willingness to learn are key.

About you
You should be compassionate, patient, and respectful, with a strong commitment to maintaining patient dignity and confidentiality. Ability to work effectively within a multidisciplinary team and communicate clearly with patients and colleagues is essential. You must be able to respond calmly in emergency situations and be proactive in supporting patient needs.

Competency in using clinical and technical equipment is important, as is the ability to assist patients with a variety of needs including physical, sensory, and cognitive impairments.

Qualifications
No formal qualifications are required to apply; however, successful completion of training and competency assessments will be necessary. A positive attitude, reliability, and a willingness to develop your skills within the clinical environment are essential.