Location
Elthorne Park Road, Hanwell

Hours
Not specified - flexibility of working hours is required

Salary
£16.00 per hour

About the Role
As a Healthcare Assistant/Nurse Associate at Elthorne Park Surgery, you will play a vital role in supporting clinical and administrative functions within the practice. Your responsibilities will include new patient registration checks, blood pressure monitoring, urinalysis, phlebotomy, providing lifestyle advice, weight monitoring, and ensuring specimens are correctly labelled and prepared for collection. You will assist with clinical waste management, restocking and maintenance of equipment and clinical areas, and ensure sharps bins are ready for collection.

In addition, you will participate in administrative and professional duties such as maintaining accurate patient records, updating the clinical computer system, making appropriate service claims, and assisting with practice meetings and special projects like flu campaigns. You will also manage medical records by assembling, retrieving, filing, and ensuring records are neat and accurate.

Managing the appointment system is another key aspect of the role, requiring familiarity with all appointment types, booking appointments and recalls, and monitoring system effectiveness. You will be expected to perform any other delegated duties appropriate to the post, always maintaining strict confidentiality and professionalism.

The role demands excellent communication skills, the ability to work independently, and a commitment to personal and professional development through ongoing training and performance reviews.

Experience
Previous experience is not explicitly required; however, an understanding of healthcare environments and patient interaction is beneficial.

About you
- Ability to maintain strict confidentiality
- Use of judgement, resourcefulness, common sense, and local knowledge to respond to patient enquiries within practice limitations
- Awareness of own capabilities and limitations
- Ability to work without direct supervision and manage workload priorities
- Basic keyboard and computer skills
- Flexibility with working hours
- Excellent communication skills, including effective communication with team members, patients, and carers
- Recognition of alternative communication needs and appropriate responses

Qualifications
No specific qualifications are stated as mandatory; however, participation in training programmes and commitment to personal and professional development is expected. The post-holder will engage in annual performance reviews and maintain records of their development and learning.