Location
Westminster

Hours
Full Time

Salary
£25,970

About the Role
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day-to-day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. The helpdesk is a team of 4 people working in close conjunction with the PMST maintenance team who deal with all maintenance issues across the parliament estate. You will work as part of a team of approximately 3 helpdesk operatives based on the Parliamentary estate in Westminster. You will be responsible for answering incoming calls to the maintenance helpdesks, answering queries, and logging jobs onto the workplace management system. Responsibilities include taking customer requests and entering them onto the workplace management system accurately and timely, providing proactive feedback to customers on job delays, and working closely with the reactive works team to ensure all requests are resolved within specified timescales.

Experience
Demonstrable experience of working in a helpdesk or a similar highly computerised environment.

About you
Must be able to communicate well with people on the telephone and obtain accurate information about their requests. Ability to work successfully within a team, whilst upholding the values of equality, diversity, and inclusion to deliver high-quality services.

Qualifications
No specific qualifications are mentioned, but relevant experience in a helpdesk environment is essential.

Staff Benefits
In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year), Civil Service pension with an average employer contribution of 28.97%, access to training and development, flexible working, and interest-free season ticket loan and bicycle loan.