Location
Wembley, North West London (with a combination of office and home working)

Hours
Full Time - Permanent role

Salary
Circa £30,000 per year, depending on experience

About the Role
As a Homeownership Support Officer, you will support the delivery of a consistent, efficient, and customer-focused service for our shared ownership, leasehold, and freehold customers. You will work collaboratively with internal colleagues and external partners to ensure effective management of customer enquiries and service requests. Your responsibilities will include managing the team inbox, ensuring accurate triage and routing of enquiries, and supporting the wider team to improve outcomes for our customers.

What we can offer you
As part of the Leasehold and Homeownership Team, you will join a friendly, dedicated, and supportive working environment. We invest in our people, offering opportunities to develop your skills and build a career within a successful and diverse organisation. Benefits include 25 days holiday plus bank holidays (with an extra day added annually up to 30 days), the option to buy or sell holiday as part of a flexible benefits package, 3 wellbeing days and 2 paid volunteering days, a generous matched pension scheme up to 12%, life cover at 4x salary, enhanced maternity/adoption pay, enhanced paternity pay (6 weeks full pay after 26 weeks’ service), options for private medical insurance, dental insurance and critical illness cover, as well as wellbeing discounts including gym memberships and access to a 24/7 virtual GP service.

About us
Sovereign Network Group (SNG) was formed by the merger of Sovereign and Network Homes, providing over 85,000 homes to more than 200,000 customers across London and the South of England. Our purpose is to provide good, affordable homes in thriving communities that people love for generations. We invest for the long term in homes, customers, and neighbourhoods, working with partners to make a lasting difference. We are committed to Equality, Diversity, and Inclusion and encourage you to be yourself at SNG.

Experience
Experience working in a customer service or housing-related environment is essential.

About you
- Excellent administrative and customer service skills with the ability to manage your own workload.
- Understanding of leasehold, freehold, and shared ownership tenures.
- Ability to handle sensitive and complex customer issues with care and professionalism.
- Strong communication skills.
- High level of attention to detail.
- Ability to meet deadlines and plan and deliver a range of activities effectively.

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills in housing or customer service are important.